Frequently Asked Questions
About Royal blue
Since our inception our goal was – and is – to introduce new and innovative ways for customers to purchase high quality diamonds and fine jewellery in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.
Unlike traditional jewellers, Royal blue is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with non-commissioned diamond and jewellery experts. Learn and shop the way you want, with no pressure, hassle-free 30-day return or exchange period.
Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation.
All Royal blue pendant may be returned for credit. The removal of Royal blue pendant is free with no additional fee. Special orders are final sale and are not eligible for return.
No, This feature is not available online you have to email us with your order details we will contact you back.
Yes, Royal blue is happy to exchange your item for merchandise credit within 30 days of purchase for an item of equal or greater value. You only have to pay the difference if the new value is greater than the return value..
No, we will not alert the buyer that the gift was returned.
No. You may choose any carrier you prefer, but we highly recommend that you insure the shipment – particularly on items valued at C$500 or higher.
No. Our commitment to you includes free returns within the 30-day return period.
Email Royal blue, and we’ll reply you an e-mail that walks you through correct packaging procedures.
On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days.
Once your return is processed allow 2-3 business days to receive the package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.
Yes. Once your package arrives at Royal blue, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.
Yes. You may stay informed on special offers and promotions by subscribing to the Royal blue e-mail list. Sign up at subscription status page. We also offer a 1.5% discount on bank wire transactions.
We at Royal blue are committed to offering high-quality loose diamonds at the lowest prices available. In fact, we are so confident in our prices that we offer a price match program; if you find an advertised diamond of comparable size, shape, and quality, we will work to match the competitor’s price.