Free shipping on international order of $200+
Shop Now for the Best Early Black Friday Deals  | Save up to 30% >
International click & collect
For a love that lasts forever
Save 20% on Royal Blue branded wedding and party pendants
Free shipping on orders over $200

Frequently Asked Questions

Home    /    Frequently Asked Questions

About Royal blue

Since our inception our goal was – and is – to introduce new and innovative ways for customers to purchase high quality diamonds and fine jewellery in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make purchasing online easy.

Unlike traditional jewellers, Royal blue is available 24 hours a day, seven days a week. We offer phone support, live chat, and e-mail with non-commissioned diamond and jewellery experts. Learn and shop the way you want, with no pressure, hassle-free 30-day return or exchange period.

Merchandise Returns

Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, free-of-charge and no questions asked. To be eligible for return, items must be in their original purchase condition and include all product documentation.

All Royal blue pendant may be returned for credit. The removal of Royal blue  pendant is free with no additional fee. Special orders are final sale and are not eligible for return.

No, This feature is not available online you have to email us with your order details we will contact you back.

Yes, Royal blue is happy to exchange your item for merchandise credit within 30 days of purchase for an item of equal or greater value. You only have to pay the difference if the new value is greater than the return value..

No, we will not alert the buyer that the gift was returned.

No. You may choose any carrier you prefer, but we highly recommend that you insure the shipment – particularly on items valued at C$500 or higher.

No. Our commitment to you includes free returns within the 30-day return period.

Email Royal blue, and we’ll reply you an e-mail that walks you through correct packaging procedures.

On the average, about 4-5 business days from the time we received your item, enter it into our system, and pass it along to our Quality Assurance department (roughly 24 hours, Monday-Friday). For returned items, please allow an additional 2-3 days.

Once your return is processed allow 2-3 business days to receive the  package. On its shipping date, expect a confirmation e-mail no later than 5 P.M. PST.

Yes. Once your package arrives at Royal blue, it takes 1-2 business days before you receive an e-mail alerting you that your return is being processed.


Yes. You may stay informed on special offers and promotions by subscribing to the Royal blue e-mail list. Sign up at subscription status page. We also offer a 1.5% discount on bank wire transactions.

We at Royal blue are committed to offering high-quality loose diamonds at the lowest prices available. In fact, we are so confident in our prices that we offer a price match program; if you find an advertised diamond of comparable size, shape, and quality, we will work to match the competitor’s price.

General Questions

will pay for shipping returns for damaged or incorrect items received. Please view or
Our Studio is currently not open to the public. Please feel free to contact us with any questions that you may have.
Yes we do! Check out our Shipping page for more information.
If you need your pieces to arrive sooner, a faster shipping method is available at checkout.
Please note we stop processing orders at 11:00am EST and our general processing time is 1-2 business days unless otherwise noted in the product page. Please view our shipping page for detailed information.
Processing time does not include shipping time. Weekends do not count as business days.
You must return your order within 14 days upon delivery date (see return instructions ) for more information and place a new order.
Place a new order and return the original order. We will process the return within 3-5 business days. See return instructions

Purchasing Questions

Send us an email on and tell us your order # with the promo code.
Unfortunately, you are only able to use one discount code per transaction.
If you no longer have the box or padded envelope your package was shipped in, please make sure to ship it in packaging that will prevent the item from incurring damage during transit. All individual pieces must be returned in the original packaging and manner it was received.
Please print out your order confirmation email and include it with your return. This helps us identify and process your return efficiently.
Back pendants are considered handcrafted and must be returned unworn, in its ORIGINAL packaging with receipt, and in the same condition it was received within 7 days of delivery.
**Due to COVID19, We have extended our 14 day return policy to 30 days. Please note we need to receive your returned piece back at our studio by the end of these 30 days.** Please note we need to receive your returned piece back at our studio by the end of these 14 days. Please make sure that all items are in its original packaging. Kindly note that Amy O has the right to deny a return should it show signs of wear.
Yes we do! Check out our Shipping page for more information.

Shopping Cart (0)